(707) 595-1842

Return & Refund Policy

Return & Refund Policy for Items Purchased Online

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

A Return Material Authorization (RMA) is required for all returns. Please email info@naturalbeautyspa.com or call 707-595-1842 for an RMA. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. After you receive an RMA Return your product to: Natural Beauty Spa 2345 4th Street Suite B, Santa Rosa, CA, 95404, United States. If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Period

Return your item anytime from the date you purchase your item(s) within the time frame below:

  • 15 days


Non-Returnable Items

We go to great lengths to assure that the items we ship are undamaged, functional, and right. If it is not we will make it right. Several types of goods are exempt from being returned. Labor, delivery, shipping cannot be returned. Items that have been damaged through misuse or abuse are not returnable.

Additional Non-Returnable items:

  • Opened Items
  • Sale Items
  • Special Orders
  • Items that are damaged during shipping to us
  • Products with damaged or missing original packaging


Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@naturalbeautyspa.com and obtain a Return Material Authorization (RMA). Once you receive a RMA send your item to: Natural Beauty Spa 2345  4th Street Suite B, Santa Rosa, CA, 95404, United States. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Restocking Fee & Shipping Fee Refund

We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return. There is a 20% restocking fee for items returned that are not the result of our error on our part. Restocking fees are 20% of the actual product price plus all shipping charges. 

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item if the return was not an error made by us. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.