(707) 595-1842

Terms and conditions

Conditions of Use
Use of the www.naturalbeautyspa.com website constitutes agreement to our terms of use. We encourage you to review the following information carefully.

www.naturalbeautyspa.com and other marks indicated on our site are trademarks owned exclusively by Natural Beauty Spa. The use of these trademarks and trade dress is prohibited if used in connection with the sale of any product that is not Natural Beauty Spa, in any manner that seeks to disparages or discredit Natural Beauty Spa or in any manner that may cause confusion among our customers.

All content on this website is the exclusive property of Natural Beauty Spa. Said content includes text, graphics, logos, icons, images, audio and video clips, digital downloads, and software. Our content is protected by United States and international copyright laws and we reserve all rights contained therein. In case of dispute or infringement, we will rigorously defend our rights to this material. 

Some portions of this website permit username and passwords to be used. You are responsible for protecting your unique username and password and you agree to be responsible for all activities performed under your user account.

Natural Beauty Spa grants you (the user) a limited license to access and make personal use of this website. This license does not include the right to download any material (other than routine page caching), modify any material, or any portion thereof, without the express written consent of Natural Beauty Spa. This license excludes the download or collection of logos, product descriptions, pricing, text, graphics, audio and video clips, and/or copying account information. This website or any portion of this website may not be reproduced, duplicated, copied, sold, visited, or otherwise exploited for any commercial purpose without express written permission of Natural Beauty Spa. You are prohibited from using meta tags or any other hidden text utilizing Natural Beauty Spa's name or trademarks without the express written consent of Natural Beauty Spa. Any unauthorized use of this websites voids the limited license granted by Natural Beauty Spa.

If you do post content to this site or otherwise submit material (including, but not limited to, photographs and testimonials), you grant Natural Beauty Spa and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. By your submission you represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Natural Beauty Spa or its affiliates for all claims resulting from content you supply. Natural Beauty Spa reserves the right to remove any content at our sole discretion.

This site is provided by Natural Beauty Spa on an "as is" and "as available" basis. Natural Beauty Spa makes no warranties, either expressed or implied, as to the operation of the site or the content contained therein. You expressly agree that your use of www.naturalbeautyspa.com is at your own risk.
Natural Beauty Spa cannot warrant that this site, our servers, or email communications affiliated with the use of this website, are free from viruses. Natural Beauty Spa will not be responsible for any damages of any kind resulting from use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

From time to time, Natural Beauty Spa offers its clients special offers and discount codes to be used in conjunction with this website. These offers are frequently disseminated via this website and through email to those who have registered for our email database. They are sometimes posted on our home page www.naturalbeautyspa.com or announced via other means of communication in conjunction with the promotion of the Natural Beauty Spa product collection, including radio and TV broadcasts, internet forums and various online websites.

We encourage our clients to redeem these special offers, but we respectfully ask that you not exploit them. Natural Beauty Spa, at our sole discretion, will determine if all purchasing criteria has been met to qualify for stated discount or free product. If you successfully circumvent the software safeguards of this website in order to receive several free products with your order, then we will (at our sole discretion) remove any extraneous free product from your order or cancel the order in its entirety. You will be informed of any order changes via the phone number or email address listed with your order. Please, play fair…

By visiting www.naturalbeautyspa.com, you agree that the laws of the state of California, City of Santa Rosa, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Natural Beauty Spa.

Natural Beauty Spa reserves the right to modify, alter, delete and update these policies at any time we see fit. Such alterations do not nullify our rights if infringements or breaches occurred under a previous version of these conditions.

Return & Refund Policy for Items Purchased Online

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging. To complete your return, we require a receipt or proof of purchase.

A Return Material Authorization (RMA) is required for all returns. Please email info@naturalbeautyspa.com or call 707-595-1842 for an RMA. 

Please do not send your purchase back to the manufacturer. Return your product to: Natural Beauty Spa 2345  4th Street Suite B, Santa Rosa, CA, 95404, United States.

Return Period

Return your item anytime from the date you purchase your item(s) within the time frame below:

  • 15 days

Non-Returnable Items

Several types of goods are exempt from being returned. Labor, delivery, shipping and/or completed installation services cannot be returned. Items that have been damaged through misuse or abuse are not returnable.

Additional Non-Returnable items:

  • Opened Items
  • Special Orders
  • Items that are damaged during shipping to us
  • Products with damaged or missing original packaging


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@naturalbeautyspa.com and obtain a Return Material Authorization (RMA). Once you receive a RMA send your item to: Natural Beauty Spa 2345  4th Street Suite B, Santa Rosa, CA, 95404, United States.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.

Restocking Fee

We go to great lengths to assure that the item we ship is undamaged and functional. Restocking fees are generally used to deal with the costs incurred with your return. There is a 20% restocking fee for items returned that are not the result of our error on our part. Restocking fees are 20% of the actual product price plus all shipping charges. 


Our products are shipped within 2-3 business days (Monday thru Friday) using the following carriers: UPS (United parcel Service) and USPS (United States Postal Service). To return your product, you should mail your product to: Natural Beauty Spa 2345  4th Street Suite B, Santa Rosa, CA, 95404, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Delivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.

Cancellation of orders must be made by phone or email within 24 hours of the time the order in placed.

Delivery Restrictions

Sorry, but we cannot deliver to PO boxes or APO/FPO addresses and no items will be left without a signature. An adult age 18 or older must be home to sign for delivery. 

Sales Tax

In addition to the price of your purchases, Natural Beauty Spa will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. The proof of purchase that Natural Beauty Spa mails to you will include any applicable sales tax.

Product Availability

Natural Beauty Spa makes every effort to ship your products promptly. If you have requested a complete shipment, please add 2 to 3 additional days for transportation and order consolidation processing.

Natural Beauty Spa makes every effort to supply you with the products you order, but there may be occasions when Natural Beauty Spa confirms orders but learns that it cannot supply the ordered products, either at all or in the quantities ordered. These occasions can include when Natural Beauty Spa learns that the products no longer are being manufactured or they otherwise become unavailable to Natural Beauty Spa, when Natural Beauty Spa cannot source components for the configuration you ordered, or when there was a pricing error at www.naturalbeautyspa.com when you ordered. In those circumstances, Natural Beauty Spa will contact you to inform you and, if you are interested, Natural Beauty Spa may suggest alternative products that might meet your needs. If you do not wish to order alternative products, Natural Beauty Spa will cancel your order for products Natural Beauty Spa cannot supply and for any other products that you no longer wish to order as a result, and will refund your purchase price for those products.

Thank you for choosing to purchase your products at Natural Beauty Spa!